Refund policy

We want you to love your Aventra. If you're not completely satisfied, we're here to help.

Return Window
You have 30 days from the date of delivery to return your item for a refund or exchange.

Eligibility
To be eligible for a return:

• The item must be unused and in the same condition that you received it (for hygiene reasons, hair removal devices must be unopened/unused unless defective)
• The item must be in its original packaging
• You must have proof of purchase (order number or receipt)

How to Start a Return
Contact us at [support email] with your order number and reason for return. Once approved, we'll send you instructions on how and where to send your item back.

Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
If your item arrived defective or damaged, contact us at info@aventrashop.store and we'll send a replacement at no additional cost. Please include a photo of the issue if possible to help us process your request faster.

Return Shipping
[Choose one: "Return shipping is free" OR "You will be responsible for paying your own shipping costs for returning your item, unless the item is defective."]

Late or Missing Refunds
If you haven't received your refund within the stated timeframe, first check your bank or payment provider, as processing times can vary. If you've done this and still haven't received it, contact us at [support email].

Our Guarantee
Every Aventra device is quality-checked before it ships. We back every order with a 30-day satisfaction guarantee — if it doesn't work for you, we'll make it right.