Shipping policy
At Aventra, we want your beauty essentials to reach you as quickly and smoothly as possible. Here's everything you need to know about our shipping process.
Order Processing
All orders are processed within 1 business day of being placed. You'll receive a confirmation email once your order has been submitted, and a separate email with tracking information once it ships.
Delivery Times
- UAE: 1–2 business days
- GCC (Saudi Arabia, Oman, Bahrain, Kuwait, Qatar): 2–5 business days
Delivery times are estimates and begin from the date of shipping, not the date of order. Please allow extra time during sales, holidays, and peak periods.
Shipping Costs
We currently offer free standard shipping on all orders. Any applicable customs duties or import taxes for international orders are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at [support email] with your order number and we'll look into it right away.
Incorrect Address
Please double-check your shipping address at checkout. Aventra is not responsible for orders delayed or lost due to an incorrect address provided by the customer.